Privacy Policy

Queen City Balloons, LLC, doing business as Queen City Balloon Bar ("we," "us"), collects only what we need to make, deliver, and support your order. We never sell your personal information. This policy covers our website, our store at 5015 S. Western Ave, Suite 270, Sioux Falls, South Dakota, and our emails.

Information we collect

What you give us

• Contact details: name, email, phone number, and addresses for billing, delivery, or your event. • Order details: what you order, colors and designs you choose, event dates and venues, notes, and messages to us. • Account and rewards details: your login, points balance, reward history, and whether you joined our email list or birthday club. • Birthday club details: birthdays you share, for yourself and family members you add (see Children and family members below). • Business details: for corporate or tax-exempt customers, company name, contacts, and tax-exemption information. • Signed agreements: rental and installation contracts, including your signature.

What we collect automatically

• Purchase history: what you bought, when, and how much you spent, in store and online. We use it to track points and reward status. • Website data: basic technical information such as browser type, pages viewed, and items in your cart. What comes from others • Payments: our payment processor tells us whether a payment went through, plus the card type and last four digits. We never receive or store your full card number. • Our previous system: if you shopped with us before this website launched, we brought over your contact details, purchase history, gift card balances, and email preferences from our previous point-of-sale system. That carries your history forward and honors any earlier unsubscribe.

How we use it

• Filling your order: pricing, payment, scheduling pickups, deliveries, and installations, and contacting you about your order by email, phone, or text. • Rewards: tracking points, reward tiers, birthday gifts, gift cards, and store credit. • Customer service: answering questions, handling changes, refunds, and quality issues. • Marketing: sending deals and news if you're on our email list. • Running the business: keeping inventory, tax, and accounting records, preventing fraud, and improving our products and website. • Legal reasons: meeting legal, tax, and recordkeeping requirements.

Who we share it with

We don't sell or rent your personal information. We share it only with service providers that help us run the business, and only what each one needs:

• Payment processing: Stripe handles card payments online and in store. • Email delivery: our email provider sends order confirmations, receipts, and newsletters. • Website hosting and data storage: the platform that runs our website and stores our records. • Address lookup: a mapping service suggests addresses and calculates delivery distance as you type. • Chat assistant: our website chat assistant uses an AI service to answer questions. Messages you type into the chat go to that service to generate a reply, so please don't type payment details into it. • Professional advisors: our accountant and other advisors, as needed for taxes and bookkeeping.

We may also share information when the law requires it, to protect our rights or someone's safety, or if the business is sold or transferred.

Marketing emails, cookies, and your choices

Email list. At checkout, a box to receive deals and news is checked by default. Uncheck it if you don't want them. You can unsubscribe anytime with the link in any marketing email or by contacting us. Even if you unsubscribe, we'll still send emails about your orders, gift cards, and rewards.

Rewards. Everyone who buys from us and has contact information on file earns points automatically. You don't need to sign up. Joining the birthday club is optional.

Cookies and browser storage. Our website stores small amounts of data in your browser to keep you logged in, remember your cart, and remember your settings. If we add website analytics, they'll show us how visitors use the site in general, not who you are. You can clear or block cookies in your browser, but your cart and login may stop working.

Children and family members

Our website is for adults. We don't knowingly collect personal information directly from children under 13. If you think a child has sent us information, contact us and we'll delete it. In the birthday club, an adult account holder can add family members, including children, so each of them gets a birthday gift. For each family member we keep only a first name, birthday, and relationship to the account holder, such as "child" or "spouse." We use that information only for birthday gifts and reminders sent to the account holder, never to contact the family member directly. The account holder can edit or remove family members anytime.

Keeping your information safe

We keep your information while you're a customer and as long as tax, accounting, and legal rules require. Purchase records may need to be kept for several years even after you ask us to delete your account. We protect your information with access controls and secure, encrypted connections. Only staff who need it can see it. No system is perfectly secure, but if a breach affects your personal information, we'll notify you as South Dakota law requires.

Your rights

You can ask us to: • Show you the personal information we have about you • Correct anything that's wrong • Delete your account and personal information, except records we're required to keep • Stop sending you marketing emails To make a request, email us or ask in the store. We may need to confirm it's you first.

Changes to this policy

If we change this policy, we'll update the date at the top. If a change is significant, we'll also post a notice on our website or email you.

Contact us

Queen City Balloon Bar 5015 S. Western Ave, Suite 270, Sioux Falls, SD 57108 hello@queencityballoons.com · 605-271-7677